1. Research Local Moving Companies
Online Reviews & Ratings: Start by looking for Leicester-based removal companies on platforms like Google Reviews, Trustpilot, or Yell. Reading customer feedback gives insight into their reputation and service quality.
Website Information: Check the company’s website for a professional appearance, clear service descriptions, and client testimonials. It’s a good sign if they have detailed information about the services they provide.
2. Seek Recommendations
Word-of-Mouth: Ask friends, family, or colleagues in Leicester who’ve recently moved for recommendations. Personal experiences can lead you to trustworthy removal companies.
Local Facebook Groups or Forums: You can post a question in Leicester-based groups on Facebook, Nextdoor, or other local community forums to gather feedback from residents who’ve used removal services in the Leicester area.
3. Verify Qualifications
Licensing & Insurance: Ensure the removal company has the proper licensing (such as a Goods Vehicle Operator’s License if applicable) and insurance coverage to protect your belongings during the move.
Industry Memberships: Look for membership in professional associations like the British Association of Removers (BAR) or the National Guild of Removers & Storers (NGRS). These groups ensure that members follow industry standards.
4. Request Multiple Quotes
Free Quotes: Reach out to at least three removal companies to get written, detailed quotes for your move. Many companies in Leicester offer free quotes and may provide in-person or virtual surveys to assess your needs accurately.
Compare Services: Ensure the quotes include all relevant services (packing, loading, unloading, storage, etc.) and are clear about potential extra costs (e.g., fuel surcharges, packing materials).
5. Assess Experience and Specialisation
Years in Business: Experienced removal companies typically have a solid track record of successful moves. Inquire how long they’ve been operating in Leicester and whether they have specific expertise in your type of move (e.g., house, office, international, or moving delicate items).
Specialised Services: If you have specific requirements (e.g., moving large furniture, pianos, antiques, or sensitive items), make sure the removal company has experience handling those items.
6. Check for Transparent and Professional Communication
Prompt Responses: A professional removal company should respond quickly to your inquiries and be clear about their services, availability, and pricing.
Customer Service: Consider the quality of your interactions with the removal company. Are they helpful, courteous, and knowledgeable? Good communication is a sign of professionalism and reliability.
7. Consider Storage Options
If you require temporary storage, choose a removal company in Leicester that also offers secure storage facilities. Ask about the size, security measures, and cost of storage units if this is part of your moving needs.
8. Inquire About Packing Services
If you need help with packing, ensure the company offers professional packing services. Experienced movers will have high-quality packing materials and know-how to protect fragile and valuable items during transit.
9. Check for a Clear Contract
Written Agreement: Once you’ve selected a removal company, ask for a clear contract that outlines all services, costs, and timelines. A reputable company should have no issue providing this in writing.
Cancellation Policy: Ensure you understand the cancellation or rescheduling policy in case plans change.
10. Visit the Company’s Office
If possible, visit the company’s office or warehouse to see their operations firsthand. This is an excellent way to gauge their professionalism and the quality of their equipment (e.g., moving trucks, packing materials).
11. Evaluate Insurance and Liability
Insurance Coverage: Confirm that the removal company has adequate insurance to cover the value of your belongings during the move. If not, consider purchasing additional coverage.
Liability: Understand their liability policies, especially if any of your items are damaged during the move.
12. Finalise the Decision
After evaluating all the factors—reviews, experience, services, and pricing—select the removal company that best fits your requirements. It’s important to choose a company that makes you feel confident about their ability to handle your move.
By following these steps, you can ensure that you find the best removal company in Leicester, one that provides a smooth, efficient, and hassle-free moving experience.