Who we are
MNM Removals & Transport provides removals, packing, furniture transport and related moving services.
The business responsible for your personal information is trading as MNM Removals & Transport.
Website: mnmremovals.co.uk
Email: contact@mnmremovals.co.uk
Telephone: 0800 0025 543
This policy explains how we collect and use personal information when you visit our website, request a quote, contact us or book our services.
Information we collect
Depending on your enquiry or booking, we may collect:
- Your name, email address and telephone number.
- Collection, delivery and additional stop addresses.
- Moving dates, property details and access information.
- Inventories, photographs, videos and documents you provide.
- Details of the services you request.
- Messages, quotations, booking records and payment information.
- Contact details for someone authorised to help arrange your move.
- Technical information, such as your IP address, browser type and website activity.
Please avoid including identity documents, financial paperwork, people or other unnecessary personal information in photographs and videos of your belongings.
How we receive your information
We receive information through our website forms, telephone calls, emails, messaging services and booking arrangements.
We may also receive details from someone arranging a service on your behalf, or from a retailer or business arranging a delivery to you.
Why we use your information
We use your information to:
- Respond to enquiries and callback requests.
- Assess your belongings, access and moving requirements.
- Prepare quotations and arrange surveys.
- Manage bookings, collections and deliveries.
- Communicate about your service and changes to arrangements.
- Process payments and maintain business records.
- Handle feedback, complaints and insurance matters.
- Protect our website and prevent misuse or fraud.
We need sufficient contact, address and service information to assess and carry out your booking. Without it, we may be unable to provide a quotation or complete the work.
Our lawful reasons for using information
We use personal information where necessary:
To take steps towards or fulfil a contract: assessing your enquiry, preparing a quote and providing the services you book.
To meet legal obligations: keeping required financial records and responding to lawful requests.
For legitimate interests: managing business enquiries, coordinating deliveries, protecting our systems and resolving disputes, while considering your rights.
With your consent: where required for optional marketing or website technologies. You can withdraw consent at any time.
Who we share information with
Where necessary for the service or business administration, information may be shared with:
- Crew members and authorised service providers involved in your booking.
- Website, hosting, email and IT support providers.
- Payment providers, accountants and professional advisers.
- Insurers and claims handlers.
- Authorities where disclosure is legally required.
We share information relevant to the task being carried out.
[Confirm any subcontractors, booking platforms or other recipients that need to be named or described here.]
How long we keep information
We retain information for the purposes described in this policy and delete or anonymise it when it is no longer required.
Our retention periods are:
- Unsuccessful enquiries and quotations: [confirm period].
- Booking and service records: [confirm period].
- Invoices and accounting records: [confirm applicable period].
- Uploaded photographs and videos: [confirm period].
- Complaints and claims: until resolved, followed by any necessary legal or insurance retention period.
Information may be kept longer where needed to meet legal obligations or deal with an ongoing dispute.
Cookies and website services
Our website may use cookies and similar technologies to support its operation, remember preferences and provide other enabled features.
[Add the actual cookie names or categories, providers, purposes, durations and how visitors can change their choices. Confirm whether analytics, Meta Pixel, embedded videos, maps or other tracking tools are installed.]
Third-party content, such as embedded videos or maps, may involve information being processed by the provider. Details should be included in our cookie information where these features are used.
Information processed outsid
Who we are
MNM Removals & Transport provides removals, packing, furniture transport and related moving services.
The business responsible for your personal information is [insert full legal business name and business correspondence address], trading as MNM Removals & Transport.
Website: mnmremovals.co.uk
Email: contact@mnmremovals.co.uk
Telephone: 0800 0025 543
This policy explains how we collect and use personal information when you visit our website, request a quote, contact us or book our services.
Information we collect
Depending on your enquiry or booking, we may collect:
- Your name, email address and telephone number.
- Collection, delivery and additional stop addresses.
- Moving dates, property details and access information.
- Inventories, photographs, videos and documents you provide.
- Details of the services you request.
- Messages, quotations, booking records and payment information.
- Contact details for someone authorised to help arrange your move.
- Technical information, such as your IP address, browser type and website activity.
Please avoid including identity documents, financial paperwork, people or other unnecessary personal information in photographs and videos of your belongings.
How we receive your information
We receive information through our website forms, telephone calls, emails, messaging services and booking arrangements.
We may also receive details from someone arranging a service on your behalf, or from a retailer or business arranging a delivery to you.
Why we use your information
We use your information to:
- Respond to enquiries and callback requests.
- Assess your belongings, access and moving requirements.
- Prepare quotations and arrange surveys.
- Manage bookings, collections and deliveries.
- Communicate about your service and changes to arrangements.
- Process payments and maintain business records.
- Handle feedback, complaints and insurance matters.
- Protect our website and prevent misuse or fraud.
We need sufficient contact, address and service information to assess and carry out your booking. Without it, we may be unable to provide a quotation or complete the work.
Our lawful reasons for using information
We use personal information where necessary:
To take steps towards or fulfil a contract: assessing your enquiry, preparing a quote and providing the services you book.
To meet legal obligations: keeping required financial records and responding to lawful requests.
For legitimate interests: managing business enquiries, coordinating deliveries, protecting our systems and resolving disputes, while considering your rights.
With your consent: where required for optional marketing or website technologies. You can withdraw consent at any time.
Who we share information with
Where necessary for the service or business administration, information may be shared with:
- Crew members and authorised service providers involved in your booking.
- Website, hosting, email and IT support providers.
- Payment providers, accountants and professional advisers.
- Insurers and claims handlers.
- Authorities where disclosure is legally required.
We share information relevant to the task being carried out.
[Confirm any subcontractors, booking platforms or other recipients that need to be named or described here.]
How long we keep information
We retain information for the purposes described in this policy and delete or anonymise it when it is no longer required.
Our retention periods are:
- Unsuccessful enquiries and quotations: [confirm period].
- Booking and service records: [confirm period].
- Invoices and accounting records: [confirm applicable period].
- Uploaded photographs and videos: [confirm period].
- Complaints and claims: until resolved, followed by any necessary legal or insurance retention period.
Information may be kept longer where needed to meet legal obligations or deal with an ongoing dispute.
Cookies and website services
Our website may use cookies and similar technologies to support its operation, remember preferences and provide other enabled features.
[Add the actual cookie names or categories, providers, purposes, durations and how visitors can change their choices. Confirm whether analytics, Meta Pixel, embedded videos, maps or other tracking tools are installed.]
Third-party content, such as embedded videos or maps, may involve information being processed by the provider. Details should be included in our cookie information where these features are used.
Information processed outside the UK
[Confirm whether your hosting, email, messaging, analytics or other providers process personal information outside the UK. Where applicable, identify the relevant transfer arrangements and how customers can obtain details of the safeguards.]
Keeping information secure
We take appropriate measures to protect personal information against unauthorised access, loss or misuse. Access is limited to those who need it for their work.
No website or electronic communication method can guarantee complete security. Please contact us if you have concerns about information you have sent.
Your data protection rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of information.
- Restrict or object to certain uses.
- Request transfer of certain information.
- Withdraw consent where we rely on it.
These rights are subject to applicable conditions and exemptions. To make a request, email contact@mnmremovals.co.uk. We may need to verify your identity. ICO
Privacy concerns and complaints
Please contact us if you have questions or concerns about how we use your information.
You can also complain to the UK Information Commissioner’s Office through ico.org.uk/make-a-complaint. ICO
Changes to this policy
We review this policy when our services or information-handling practices change. The latest version will appear on this page with its updated date.
on against unauthorised access, loss or misuse. Access is limited to those who need it for their work.
No website or electronic communication method can guarantee complete security. Please contact us if you have concerns about information you have sent.
Your data protection rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of information.
- Restrict or object to certain uses.
- Request transfer of certain information.
- Withdraw consent where we rely on it.
These rights are subject to applicable conditions and exemptions. To make a request, email contact@mnmremovals.co.uk. We may need to verify your identity. ICO
Privacy concerns and complaints
Please contact us if you have questions or concerns about how we use your information.
You can also complain to the UK Information Commissioner’s Office through ico.org.uk/make-a-complaint. ICO
Changes to this policy
We review this policy when our services or information-handling practices change. The latest version will appear on this page with its updated date.