Privacy Policy

Last updated: July 2026

MNM Removals & Transport respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights available to you under UK data protection law.

It applies when you:

• visit our website;
• request a removal or transport quotation;
• complete a Facebook or Instagram lead form;
• contact us by telephone, email, WhatsApp, text message or social media;
• arrange a survey or booking;
• use our removal, packing, storage, delivery or transport services.

UK privacy notices should explain the organisation’s identity, purposes, lawful bases, retention periods, data sharing and individual rights in clear language.

1. Who We Are

MNM Removals & Transport provides house removals, packing services, furniture dismantling and reassembly, storage moves, long-distance removals, business relocation and transport services.

Website: mnmremovals.co.uk
Email: contact@mnmremovals.co.uk
Telephone: 0800 0025 543

For data protection purposes, MNM Removals & Transport is responsible for deciding how and why your personal information is used.

2. Information We May Collect

Depending on how you contact us and the services you request, we may collect:

• your full name;
• telephone number;
• email address;
• collection and delivery addresses or postcodes;
• property size and type;
• preferred moving date;
• access, parking, lift and staircase information;
• details of furniture, boxes and belongings;
• packing, dismantling, storage and transport requirements;
• photographs or videos supplied for quotation purposes;
• survey notes and inventory information;
• quotation, booking and service records;
• payment and transaction information;
• messages, emails and call notes;
• customer-service enquiries, complaints or feedback;
• reviews and testimonials you choose to provide;
• website usage information, IP address, browser information and cookie preferences;
• information submitted through Facebook, Instagram or other third-party platforms.

Please avoid sending unnecessary sensitive information through enquiry forms.

3. How We Collect Your Information

We may collect personal information directly from you when you:

• complete a quotation or contact form;
• submit a Meta lead form on Facebook or Instagram;
• telephone, email, text or message us;
• contact us through WhatsApp or social media;
• request an in-person or video survey;
• accept a quotation or make a booking;
• provide details during a removal or transport service;
• leave a review or customer comment.

We may also receive information from:

• a family member, representative or person arranging a move for you;
• estate agents, solicitors, landlords, local authorities or other organisations involved in your move;
• payment providers;
• advertising and social-media platforms;
• website analytics and security services;
• publicly available business sources where relevant to commercial enquiries.

Where personal information comes from another source, we will use it only where there is a lawful and reasonable reason to do so.

4. Why We Use Your Information

We may use your information to:

• respond to enquiries;
• check service availability;
• assess the size and requirements of a move;
• prepare and discuss quotations;
• arrange home or business surveys;
• plan vehicles, movers, equipment and schedules;
• provide packing, removal, storage, delivery or transport services;
• contact you about an active enquiry or booking;
• process deposits, payments, refunds and invoices;
• manage access, parking and delivery arrangements;
• maintain records of work completed;
• deal with complaints, claims, incidents or insurance matters;
• prevent fraud, misuse or security problems;
• improve our website, advertising and customer service;
• request feedback or a review after a completed service;
• comply with legal, insurance, tax and accounting obligations;
• send marketing communications where legally permitted.

5. Our Lawful Bases

We use personal information only where we have a lawful basis.

Taking Steps Before a Contract

We may use your information to respond to your enquiry, assess your requirements, arrange a survey and prepare a quotation before you decide whether to book.

Contract

We may use your information where necessary to provide an agreed removal, packing, storage, delivery or transport service.

Legal Obligation

We may retain and use certain information where required for tax, accounting, insurance, legal, regulatory or fraud-prevention purposes.

Legitimate Interests

We may use information where necessary for legitimate business purposes, including:

• managing enquiries and customer relationships;
• keeping accurate records;
• improving services;
• protecting the business and customers;
• responding to disputes or claims;
• measuring advertising performance;
• requesting feedback after completed work.

Where we rely on legitimate interests, we consider whether our use is necessary, proportionate and consistent with your reasonable expectations.

Consent

We may rely on consent where this is required, including for certain marketing communications or non-essential cookies.

You can withdraw consent at any time.

The lawful basis should match the actual reason for using the information and must be explained in the privacy notice.

6. Facebook and Instagram Lead Forms

When you submit a quotation request through a Facebook or Instagram advert, Meta collects the information through its platform and passes it to MNM Removals & Transport.

The information may include:

• name;
• telephone number;
• email address;
• collection and delivery postcodes;
• moving date;
• property size;
• services required;
• details entered about your move.

We use this information to respond to your enquiry, assess your requirements, check availability and provide quotation or booking information.

Meta also processes information according to its own privacy terms and policies.

Submitting a quotation enquiry does not automatically subscribe you to unrelated marketing.

Privacy information should be available at the time a lead form collects someone’s details.

7. Marketing Communications

We may contact you about your current enquiry, quotation, survey, booking or service without treating those communications as general marketing.

We will only send unrelated promotional emails, texts or messages where permitted by law.

You may opt out of marketing at any time by:

• using an unsubscribe option where provided;
• replying “STOP” where appropriate;
• emailing contact@mnmremovals.co.uk;
• calling 0800 0025 543.

We may retain limited information on a suppression list to ensure we respect your request and do not contact you again for direct marketing.

People have the right to object to direct marketing at any time, and businesses must respect those preferences.

8. Who We May Share Information With

We do not sell personal information.

Where necessary, we may share relevant information with:

• MNM team members and authorised administrators;
• drivers, movers or contractors involved in an agreed service;
• payment processors and banks;
• accountants, insurers, solicitors and professional advisers;
• website, hosting, email, telephone and IT providers;
• Meta, Google or other advertising and analytics providers;
• storage facilities or specialist contractors arranged as part of a service;
• authorities, regulators, courts or law-enforcement bodies where required;
• debt-recovery or dispute-resolution providers where legally justified.

We share only the information reasonably necessary for the purpose involved.

9. International Data Transfers

Some service providers, including website, advertising, email, cloud-storage or social-media companies, may process information outside the United Kingdom.

Where this happens, we will rely on recognised safeguards or other lawful transfer arrangements where required.

10. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected.

As a general guide:

• incomplete or unsuccessful enquiries may be retained for up to 24 months;
• quotation and survey records may be retained for up to 24 months unless a booking proceeds;
• customer, booking, invoice and payment records may be retained for up to 7 years to meet tax, accounting, legal and insurance requirements;
• complaint, claim or incident information may be retained for as long as necessary to resolve the matter and meet legal or insurance requirements;
• marketing preferences and suppression records may be retained for as long as necessary to respect your choices;
• website security logs may be kept for a limited period depending on operational and security needs.

Information may be deleted, anonymised or securely archived when it is no longer required.

Data protection law does not set one universal retention period, so the business must choose and justify appropriate periods and avoid keeping information longer than needed.

11. Security

We take reasonable organisational and technical steps to protect personal information from:

• loss;
• misuse;
• unauthorised access;
• disclosure;
• alteration;
• destruction.

Access is limited to people who reasonably need the information for business purposes.

No internet, email or online storage system can be guaranteed completely secure, but we take reasonable precautions appropriate to the information we hold.

12. Website Cookies

Our website may use cookies and similar technologies for:

• essential website operation;
• security;
• remembering user preferences;
• website analytics;
• measuring advertising performance;
• embedded content and social-media features.

Strictly necessary cookies may operate without consent where permitted.

Non-essential analytics, advertising or tracking cookies should only be used where the required choice or consent has been obtained.

Website visitors should be told what cookies are used and, for non-essential cookies, given an appropriate choice.

13. Website Analytics

We may use analytics tools to understand:

• how visitors find the website;
• which pages are visited;
• how long people remain on the website;
• which devices or browsers are used;
• whether website forms and advertising campaigns are working.

We use this information to improve website performance, customer experience and marketing.

Where required, analytics and advertising technologies will be controlled through our cookie settings.

14. Embedded Content and External Websites

Our website may contain:

• maps;
• videos;
• social-media content;
• review widgets;
• external links;
• third-party forms or tools.

These services may collect information according to their own privacy policies.

MNM Removals & Transport is not responsible for the privacy practices of external websites.

15. Photographs, Videos and Reviews

We may take photographs or videos during work for:

• inventories;
• vehicle inspections;
• damage records;
• access planning;
• service evidence;
• insurance or dispute purposes.

We will not normally use identifiable customer photographs, property details, reviews or move information for public marketing without an appropriate reason or permission.

Where a customer gives permission for photographs, reviews or case studies to be used, they may be published on our website, social media, advertising or printed materials.

Permission can be withdrawn for future use, although this may not affect material already lawfully published or printed.

16. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of information in certain circumstances;
• request restriction of processing;
• object to certain uses of your information;
• receive certain information in a portable format;
• withdraw consent where processing relies on consent;
• object to direct marketing at any time;
• complain about how your information has been handled.

Some rights are not absolute and may depend on the lawful basis and circumstances.

To exercise a right, contact:

Email: contact@mnmremovals.co.uk
Telephone: 0800 0025 543

We may need to verify your identity before responding.

17. Complaints

Please contact us first so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office if you believe your information has been handled unlawfully.

18. Changes to This Privacy Policy

We may update this Privacy Policy when:

• our services change;
• we use new systems or providers;
• legal or regulatory requirements change;
• our data-handling practices change.

The latest version will be published on this page with the updated date.